Delivery and returns
Shipping & returns
We ship the Canvas collection worldwide from Ireland. Delivery is priced by destination, so you always see the real cost before you pay.
Last updated 1 September 2026
Dispatch
Orders are packed and dispatched within 1–2 working days of payment, Monday to Friday. Orders placed at the weekend or on a public holiday are dispatched the next working day.
Delivery destinations and cost
Delivery is charged once per order, whatever the number of bottles. The rate is set by where the parcel is going, not by the currency you are browsing in.
| Destination | Estimated time | EUR | GBP | USD |
|---|---|---|---|---|
| Ireland & United Kingdom | 2–4 working days | €12.00 | £10.50 | $13.00 |
| Europe | 3–6 working days | €16.00 | £14.00 | $17.50 |
| United States & Canada | 5–9 working days | €25.00 | £21.50 | $27.00 |
| Rest of world | 7–14 working days | €35.00 | £30.00 | $38.00 |
Estimated times are working days after dispatch and exclude customs delays, which are outside our control.
Duties and import taxes
Orders delivered outside the European Union may attract import duty, VAT or a handling fee charged by the destination country. These are not included in the price you pay us and are the responsibility of the person receiving the parcel. We cannot predict them, and we cannot refund them.
Air transport restrictions
Eau de parfum is an alcohol-based product and travels under restrictions on some air routes. Where a destination cannot be served, we will contact you and refund the order in full rather than hold it.
Your right to cancel
If you are ordering as a consumer in the European Union or the United Kingdom, you have 14 days from the day you receive your order to tell us you are cancelling it, without giving a reason.
To cancel, email customerservice@thelastavenue.com with your order reference. You then have 14 days from telling us to send the fragrance back.
Condition of returned fragrances
For reasons of health protection and hygiene, fragrance can only be returned unopened, with its seal intact and in its original packaging. Once a bottle has been unsealed it cannot be returned, and this is a lawful exception to the cancellation right rather than a policy of our own.
This does not affect your rights where a fragrance arrives faulty, damaged or not as described — see below.
Refunds
Once the returned fragrance reaches us and we have checked the seal, we refund to the original payment method within 14 days. The refund covers the price of the goods and the standard delivery you originally paid.
The cost of sending an item back to us is yours unless the fragrance was faulty, damaged or sent in error. We recommend a tracked service; until the parcel reaches us it remains your responsibility.
Damaged, faulty or wrong items
If a fragrance arrives broken, leaking, faulty or is not what you ordered, email us within 14 days of delivery with your order reference and a photograph. We will arrange a replacement or a full refund including all delivery costs, at no charge to you. Your statutory rights are unaffected.
Lost or undelivered parcels
If tracking shows no movement for seven working days, or a parcel is marked delivered and has not arrived, contact us and we will open an enquiry with the carrier. Please check with neighbours and any safe place first, as carriers often leave parcels without ringing.
Questions
Write to customerservice@thelastavenue.com or see the full terms and conditions.